Terms and Conditions

Accessing and using the website www.energiq.md implies acceptance of these Terms and Conditions (T&C).

If we use contact forms, quote requests, appointments or (when available) payment functions, express checking of 'I accept the Terms and Conditions' may be required.

If you do not agree with the T&C, please do not use the website.

The website functions primarily as a 'business card' and presentation portal for the design, installation, maintenance, energy audit, industrial automation and renewable energy solutions services of VOFFLIGHT SRL, as well as, when available, as an interface for quote requests or online payments.

The website can be used by anyone. The conclusion of contracts for services takes place on the basis of offers transmitted by the Company and accepted in writing by the client (order/contract). Online purchases, if activated, can only be made by adults with full legal capacity or by the legal representative.

Services may include, but are not limited to: electrical systems and automation design (including 3D modeling), installation and commissioning, maintenance, energy audit, studies and consulting, photovoltaic/renewable energy solutions, efficiency and consumption optimization.

Service descriptions, technical specifications, applicable standards, execution stages, estimated deadlines and deliverables are communicated in the offer/contract and may be detailed in technical annexes.

We reserve the right to update the website content, portfolio, features and availability of services. The provisions of point 17 apply accordingly.

Prices displayed on the website (if any) are for informational purposes. The firm offer (quote, deadlines) is transmitted after technical analysis and may include a site visit.

We reserve the right to correct obvious price/description errors. In such cases, we inform you and offer you the option to confirm the corrected offer or to cancel without costs.

Typical steps: quote request, technical evaluation, offer/contract transmission, acceptance, (if applicable) advance payment, execution planning.

The contract is considered concluded at the time of written acceptance of the offer/contract; for online payments (if activated), upon payment confirmation you will receive a confirmation on a durable medium (email).

Accepted payment methods (e.g., bank card on the processor's secure page) are displayed at checkout or mentioned in the offer/contract.

Card data is processed exclusively by the payment processor; the Company does not store or access complete card data.

For fraud prevention, we may request additional verifications or refuse transactions.

Scheduling of interventions/execution is done by mutual agreement, depending on team availability and technical particularities.

Service reception is done through minutes/intervention report; for projects, testing, commissioning and training stages apply.

For equipment solutions, deadlines may depend on stocks/transport and other factors independent of the Company (customs, suppliers).

For services started at the express request of the consumer before the expiry of the legal withdrawal period, they may lose the right of withdrawal proportionally to the service provided, according to legislation.

For products/equipment procured on order, withdrawal exceptions may apply according to law and supplier policies.

All rights to trademarks, texts, design, photographs, technical materials and website content belong to VOFFLIGHT SRL or partners/licensors.

Copying/reproduction of website content without the written consent of the rights holders is prohibited.

You are responsible for the confidentiality of authentication data and actions from your account.

We may suspend/close accounts in case of abuse, fraud or non-compliance with T&C.

To the extent permitted by law, our liability for claims related to website use is limited to direct, foreseeable and proven damage; for projects/works, contractual limitations and conditions apply.

We are not liable for indirect losses, loss of opportunity, data/profit losses, interruptions caused by third-party services, suppliers, networks or factors beyond our control.

Data processing takes place according to the Privacy Policy and Cookie Policy published on the website.

When using online payments (if available), certain data may be transmitted to the bank processor, strictly for transaction processing and fraud prevention.

We may update the T&C at any time; the version in force is the one published on the website at the time of use.

For substantial changes concerning ongoing contracts, we will inform by reasonable means (email/account display, if available).

This document is governed by the law of the Republic of Moldova.

Disputes are resolved amicably; otherwise, they are under the jurisdiction of the courts in Chișinău municipality. Consumers may use alternative mechanisms where available.

Automatic renewal of certain services (if subscriptions, monitoring, maintenance exist) is done only with prior consent and with the possibility of stopping before the renewal date.

Upon termination of a subscription, access to included services ceases at the end of the already paid period, unless otherwise provided in the offer.